Return & Refund Policy

This policy applies only to products purchased directly from SALTGATOR's official website (e.g., saltgator.com). Purchases made through Kickstarter or any third-party retailers must follow the return and refund policies of those platforms.


Returns

 

1. Eligibility for Returns

You may request a return and refund within 14 calendar days from the delivery date, but only under the following valid reasons:
  • The product arrived defective or damaged.
  • The received product significantly differs from the description or images provided.
  • Incorrect item (e.g., wrong model or version) was delivered.

 

2. Conditions for Return Requests

To qualify for a return:
  • The product must be unused and in its original condition, with all packaging and accessories intact.
  • You must submit your return request via our customer support within 14 days of delivery, including the order number, photos (if damaged or defective), and a brief description.
  • Once approved, you have another 14 days to ship the product back to us using a traceable shipping method.

 

3. Return Shipping Costs

  • If the return is due to defects, wrong product, or misrepresentation, SALTGATOR will reimburse your return shipping cost—once proof of shipment is provided.
  • For buyer’s remorse or change-of-mind returns, the customer is responsible for return shipping costs, and the original shipping fee is non-refundable.

 

4. Non-Returnable Items

  • Consumable items (e.g., calibration kits or single-use components) are non-returnable and non-refundable.
  • Gifts or bundle set components must be returned in full; otherwise, the refund amount may be reduced proportionally.

 

Exchanges

We do not process direct exchanges. To change models or colors, please return the original product following the "Returns" guidelines and place a new order for the replacement product.


Damaged or Lost Shipments

If your shipment is damaged in transit:
  1. Do not accept the package if possible and report it to the courier immediately.
  2. If already accepted, take clear photos of the damage.
  3. Contact SALTGATOR support with photos and your order details—we’ll assist with the claim and offer a replacement or full refund.
If a shipment is lost in transit and you have proof of shipping, we will work with the shipping carrier to locate the package or issue a refund as appropriate.

Refunds

1. Processing Timeline

After receiving and inspecting the returned item, SALTGATOR will initiate a refund within 5 business days. The refunded amount should appear on your original payment method within 14–21 calendar days, depending on your financial institution.

2. Deductions and Partial Refunds

If the returned product shows significant damage, wear, or missing components not indicated in your return request, SALTGATOR reserves the right to deduct the diminished value from the refund.

3. Refund Method

Refunds will be processed via the original payment method used for the purchase. We cannot offer refunds to a different payment account.

4. What If You Don’t See the Refund?

Please allow up to a week after our confirmation for the refund to appear. If it doesn’t, first check with your bank, then contact SALTGATOR support for further assistance.

Cancellation Policy

You may cancel your order before it has been packaged and shipped. To cancel, please contact our customer support with your order number. Once confirmed, we will issue a full refund immediately.

Customer Support

For any return, refund, or cancellation inquiries, please contact our support team at support@saltgator.com. Include your order number and a description of the issue to help us assist you promptly.

Policy Updates

SALTGATOR reserves the right to update this policy as needed. Any changes will be posted on our website, and the “Last updated” date at the top will be revised accordingly.