SALTGATOR Warranty, Return & After-Sales Policy

Limited Warranty

SALTGATOR provides a straigheeetforward warranty that is processed in the most hassle-free manner possible. This warranty does not affect your legal rights under the laws and regulations of your country or region. The terms specified in this warranty shall be implemented to the extent permitted by the laws of your country or region. If the warranty period stated in this policy is not sufficient to meet the requirements of the laws in your country or region, your local policies and regulations shall take precedence.

Warranty Coverage

  • This warranty is strictly limited to addressing manufacturing quality defects of the product. Once raw material has been loaded into the device, no replacement requests will be accepted unless there is sufficient evidence of a genuine manufacturing defect. Dissatisfaction based on personal preference (including but not limited to dislike, disinterest, or change of mind) is not a valid reason for replacement.
  • Valid Warranty Claims: The warranty will be void if any consumables or accessories not supplied or authorized by SALTGATOR are used. In addition, if the device is operated or maintained in a way that does not comply with SALTGATOR’s official guidelines, any resulting issues will not be covered by this warranty.

      Use of Non-SALTGATOR Raw Material

      For safety, performance consistency, and compatibility reasons, SALTGATOR devices are engineered to operate only with officially supplied or authorized SALTGATOR raw material.
      The use of any non-SALTGATOR raw material (including third-party plastisol, PVC solutions, soft plastic gels, or any material not expressly authorized by SALTGATOR) will immediately void the warranty, regardless of when the issue occurs.
      Any malfunction, damage, residue buildup, contamination, overheating, odor issues, or performance abnormalities caused by non-SALTGATOR raw material will not be considered a manufacturing defect and will not be covered under the warranty.

Warranty Scope and Duration

SALTGATOR provides a one-year limited warranty for the main device (“SALTGATOR Soft Plastic Injection Machine”) covering manufacturing defects under normal use.
Certain components may carry different warranty periods depending on their nature and usage characteristics (e.g., power adapters, internal heating components, mechanical assemblies, accessories).
The warranty period for each component is subject to the information displayed on the official SALTGATOR product page, user manual, or purchase invoice.
Consumables and materials are not covered by warranty unless otherwise stated.

Warranty Period Calculation

  • The warranty period begins on the date the product is received, based on the order invoice.
  • If a valid invoice cannot be provided, the warranty period will be calculated from the product’s manufacturing date.
  • If parts are replaced during repair, the replaced parts will receive a new warranty period corresponding to their category, while the warranty period for other components remains unchanged.

How to Obtain Warranty Service

If your product fails to function properly within the warranty period, please email us at support@saltgator.com for after-sales service. Your email should include a valid purchase order number or other proof of purchase.
SALTGATOR will first attempt to analyze and resolve your issue through online support. If the problem cannot be resolved remotely, you may be required to send the product to an authorized SALTGATOR service center in your region.
If the issue occurs within the warranty period, SALTGATOR will repair or replace the product at no cost, including all related shipping expenses. If the issue occurs outside the warranty period, the cost of repair or replacement and all associated shipping fees will be borne by the customer, subject to approval by SALTGATOR.
(Currently, repair terms apply to the United States, Canada, Europe, and the United Kingdom only.)

Warranty Limitations

SALTGATOR does not recommend the use of any consumables or accessories that are not supplied or authorized by SALTGATOR. These include, but are not limited to, any third-party consumables or accessories (“Third-Party Components”).
The use of such components will void any warranty claims related to their use. Any malfunctions or damages resulting from third-party components are not covered under this warranty. Furthermore, if the machine is operated or maintained in a manner inconsistent with SALTGATOR’s usage and maintenance guidelines, any resulting product failures will not be covered under this warranty.

Warranty Limitations – Raw Material Restriction

SALTGATOR does not recommend the use of any raw materials not supplied or authorized by SALTGATOR. Using non-SALTGATOR raw material will immediately:
  • Void all warranty claims
  • Void eligibility for free repair services
  • Void eligibility for replacement under warranty
Any issues caused directly or indirectly by non-SALTGATOR raw material—including clogging, corrosion, overheating, inconsistent curing, excessive fumes, or contamination—are fully excluded from warranty service.

This warranty does not cover the following situations:

  • Products or parts that are beyond the warranty period.
  • Products purchased through unauthorized channels or resold by other buyers.
  • Normal discoloration, wear, or consumption occurring through use.
  • Faults or damage resulting from improper use, maintenance, or storage, including but not limited to: misuse, unreasonable use, improper connection/disconnection of external devices; dropping or external impacts; exposure to unsuitable temperatures, solvents, acids, alkalis; liquid intrusion; insect or rodent activity; or damage, wear, or accumulation of dust caused by foreign objects.
  • Defects or damage resulting from installation, repair, modification, addition, or disassembly by any unauthorized agency or personnel.
  • Damage resulting from unauthorized modification, disassembly, or removal of the enclosure, or damage caused by not following the official manual or instructions.
  • Products or components whose original identification information has been altered, changed, or removed.
  • Failure to provide valid receipts or other documentation proving warranty status.
  • Damage caused by the use of unauthorized third-party parts or consumables, resulting in reliability or compatibility issues.
  • Damage resulting from virus infection, hacking, or other malicious acts.
  • Damage caused by force majeure or unforeseen events.
  • Damage occurring during transportation for return or repair due to improper packaging or handling not attributable to SALTGATOR.
  • Defects not attributable to product quality.
  • Products that experience normal operational interruptions or non-critical errors.
  • SALTGATOR assumes no responsibility for the above situations. Please contact the relevant party for assistance if you encounter such issues.

Special Notes

  • Packaging, gifts, and consumables are not covered by this warranty. However, if there is an issue during first use after purchase, a product replacement will be provided at no cost. Requests for additional packaging, accessories, or refurbishing services will incur a service charge from SALTGATOR.
  • SALTGATOR is not responsible for any commitments made by resellers or agents that are not explicitly guaranteed by SALTGATOR.
  • For products that are being discontinued or are discontinued, SALTGATOR will issue a notice and inform resellers of the final date for warranty service. After this date, warranty service will no longer be provided.
  • For products subject to individually agreed after-sales terms, the terms confirmed in the SALTGATOR contract shall prevail.
  • If you have a valid claim under this limited warranty, SALTGATOR will, at its discretion:
    • Provide detailed instructions and new or refurbished parts for self-repair; or
    • Authorize a return of the product for: (i) Repair with new or refurbished parts; (ii) Replacement with a unit of equivalent new or refurbished status; (iii) Refund of the purchase price.

Limitations of Liability

During after-sales processing, SALTGATOR is only responsible for loss or damage to the product while in transit or under repair that is attributable to SALTGATOR or its authorized partners.
Unless otherwise required by law, under no circumstances shall SALTGATOR be liable for any incidental, special, indirect, or consequential damages, including but not limited to loss of profits, data, business interruption, or any other commercial damages or losses, whether caused by use or inability to use the product, regardless of the theory of liability (contract, tort, or otherwise), even if SALTGATOR has been advised of the possibility of such damages.

Order Placed Order Delivered
* Please send an email to support@saltgator.com* We will try to cancel your order and give you a refund.* Please DO NOT request a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process. * Please send an email to support@saltgator.com. We will help you with your return or replacement process as soon as possible.* The product must fit the Conditions of Return and Replacement below. You may need to pay a service fee and the shipping cost.

 

Relationship With Consumer Law

This warranty gives you specific legal rights, and you may have other rights that vary by state, province, or jurisdiction. Except as permitted by law, SALTGATOR does not exclude, limit, or suspend other rights you may have, including those arising from non-compliance with a sales contract. For a complete understanding of your rights, you should consult the laws in your country, region, or province.

 

Policy Limits Subject to Consumer Law

To the extent permitted by law, this warranty and the remedies provided are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. saltgator specifically disclaims all statutory and implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and against hidden or latent defects. Where such warranties cannot be disclaimed, saltgator limits the duration and remedies of such warranties to the duration of this express warranty and, at saltgator's option, to repair or replacement services. Some states, countries, and provinces do not allow limitations on how long implied warranties (or conditions) last, so the above limitations may not apply to you.

 

What the Return Policy Covers

This return policy applies only to:
  • Products purchased directly from the official SALTGATOR online store; and
  • Products purchased within 30 calendar days, starting from 00:00 on the day after you receive the product.

Service Fees

  • This return policy applies to all physical products.
  • If the package remains unopened, and the return request is made within 30 calendar days of receipt, no service fees will be charged.
  • If the package has been opened and the product has no manufacturing defects, you must provide the original purchase receipt. In such cases, a service fee will apply to the refund process, as follows:
    • Unopened: 0% service fee
    • Opened but unused: 10% service fee
    • Opened and used: 20% service fee

Product

 Product Category Return Policy Service Fee
xx Main Part 1. Within 30 calendar days of receipt of the product.
2. For non-quality-related issues, the customer is responsible for the return shipping costs. For quality-related issues, SALTGATOR will bear the return shipping costs.
3. Kickstarter customers are subject to the crowdfunding warranty policy and are not eligible for returns due to non-quality-related reasons within 30 days.

For returns due to product quality issues, the buyer will not incur any costs. For returns due to non-product-related reasons, the following fees apply:
* Unopened: 0% service fee.
* Opened but unused: 10% service fee.
* Opened and used: 20% service fee.

Product Condition Requirements & Notes & Warranty Limitations

Product Condition Requirements
  • All products, packaging, and included materials must be intact and undamaged.
  • Separately purchased consumables and substrates cannot be returned once unsealed.

Notes

  • Service fees will be calculated as a percentage of the total order value (including taxes and shipping fees).
  • All products, packaging, and materials must remain intact. Please keep the original packaging in case a return is needed; failure to do so may affect the return process.
  • Refunds will be processed within 7 days from the date we receive the returned item. Once a refund is issued, it will be visible in your bank account or credit card statement. In some cases, processing times may be longer. Please contact our customer service team for more information about refund policies and processing times.
  • Service fees do not include return shipping costs. Please note that if you wish to cancel an order or return a product within 30 calendar days of receipt, and there are no manufacturing defects, you will be responsible for all shipping costs.

Return & Replacement Eligibility – Raw Material Requirement

To ensure user safety and proper device performance, products that have been used with non-SALTGATOR raw material are not eligible for:
  • Return
  • Refund
  • Replacement
Even within the standard 30-day return window or 365-day replacement window, any product that shows signs of use with non-SALTGATOR raw material will be excluded from after-sales services.
Inspection results confirming the presence of third-party raw material (including residue, odor, contamination, discoloration, or abnormal curing patterns) will automatically disqualify the product from return, refund, or replacement.

 

Shipping Costs

Unless a product defect is verified as a quality-related issue, the buyer is responsible for any shipping costs incurred due to returns or exchanges.

 

Exclusions

The following situations are not eligible for return, replacement, or warranty service under this policy:
  • Products purchased from channels other than SALTGATOR.
  • Returned products that lack original parts, accessories, or packaging, or products that have been damaged through misuse.
  • Products that are found to have no defects after all appropriate testing.
Failures or damages caused by improper use, maintenance, or storage, including but not limited to:
  • Incorrect operation.
  • Use for illegal purposes.
  • Improper connection/disconnection of external devices.
  • Dropping or impact.
  • Exposure to inappropriate temperatures, solvents, acids, alkalis, or water ingress.
  • Infestation or intrusion by insects, rodents, or foreign objects causing breakage, contamination, or damage to the device or components.
Other excluded situations include:
  • Damage or failures caused by any installation, repair, alteration, addition, or disassembly performed by any person or agency not authorized by SALTGATOR.
  • Modification, alteration, or removal of original identification information from the product or its components.
  • Damage resulting from uncontrollable external events (e.g., fire, flood, strong wind, lightning).
  • Failure to return the received product to SALTGATOR within 10 business days after a replacement request is approved.

Disclaimer

  • Only approved return requests will be accepted.
  • SALTGATOR reserves the right to refuse returns of any products that do not meet the requirements described in this refund and return policy.
  • SALTGATOR only accepts returns sent to the address specified in your return confirmation email.
  • Drop-off returns will not be accepted. All returns must be sent by mail.
  • Each returned item must remain in the condition reported to us. Purchased products must be returned according to our instructions. In most cases, we will provide a prepaid return label. Each label is specific to a particular return. To ensure you receive your refund promptly and accurately, please only return the items listed on the label in the designated box.
  • Where applicable, return shipping fees and taxes (if any) will be deducted from your refund. Please note that returns including multiple items or bulky products may incur higher fees. We offer a variety of return options depending on the product, and the most accurate return fees and options will always be displayed at the time of your request.
  • If the returned product does not match the condition reported to us, we reserve the right to refuse the return or charge you for the costs incurred.
  • The product must be in exactly the same condition upon return as it was received. You must thoroughly remove and delete all personal or third-party data that may exist on or in the returned item, and unlink any accounts that may be associated with the product. Failure to do so will result in your sole liability for any resulting data breach. You must also remove any irrelevant items from the return box; we are not responsible for such items left inside. Returned products become the property of SALTGATOR, and we reserve the right to dispose of them as we see fit, including resale to third parties.
  • Gift cards are non-refundable.

❗ Please Note

This after-sales policy may vary based on local laws and regulations. SALTGATOR reserves the right to interpret, update, and modify this warranty and after-sales policy at any time, to the extent permitted by applicable law.